Our Software Infrastructure LIMSP© products’ operating excellence is guaranteed with a complete selection of support services. This will allow you to get the most out of the performance and possibilities of our solutions. This will offer you the highest commitment and degree of adaptation of our proposal to your IT environment.
Latinia’s Support Services base their proposal on several different parameters until they define an array of possibilities that suit our customers’ needs.
Different alternatives of time windows, response times based on total or partial resolutions of incidents and assigning personalized support engineers who are knowledgeable of our customers’ environment for optimizing their systems.
All of it define a best-in-class support offer and commitment.
Latinia has strategic alliances with its IT partners (Oracle, IBM), market leaders in their respective sectors that operationally complement our products and services to provide common customers with complete end-to-end solutions.
Latinia adapts itself to all our customer needs and IT environments by offering them:
■ Increase in availability by improving the environment’s stability and quickly resolving incidents via established and tested processes, minimizing the impact on your business.
■ Productivity improvement by optimizing your systems’ processes and performance.
■ Increasing your investment’s value: your services will be operative longer as a result of reducing the period time between the diagnosis and its resolution.