Real time information, essential when the use of the cards goes from credit to debit

Bogotá, November 5th 2020 – According to Latinia, company specializing in real-time event processing software for banking, the financial industry presented important changes during the pandemic, which confirmed that consumers have opted for the use debit cards instead of credit cards to have more control over your finances. Data gathered from Clocktower Technology Ventures confirm what most vendors of technology for financial institutions are… Continue reading »

Banks need to update their discourse on the ‘customer journey’ and propose new formats in their customer relationship

Bogotá, September 14th, 2020.- Latinia, company specializing in real-time event processing software for banking, analyzes current customer relationship strategies in the financial sector and suggests to banks “overcome approaches based on the customer journey only but to focus on their financial moments”. “Not only are no two clients alike, but neither are there two equivalent moments in financial life. The finances of a person… Continue reading »

Latinia Intelligentia 2020 report: 10 conclusions left by COVID-19 for the banking industry

Bogotá, May 05th, 2020.- Latinia, company specializing in real-time event processing software for banking, released its annual #LatiniaIntelligentia report, this time an atypical edition disrupted by the abnormality caused by COVID-19. This document compiles data, reflections and analysis on the challenges, opportunities and transformations for the upcoming future of the financial sector due to the pandemic. This is the 12th edition of the software… Continue reading »

Bank’s Strategy must be focused on rejoining their clients’ daily lives

Bogotá, March 10th, 2020.- The great challenge that financial institutions face today is to put the customer at the center of everything they do. This is why Latinia, company specializing in real-time event processing software for banking, provides details of how banks can take advantage of the context of their clients to propose actions that benefit their financial life. “Let’s imagine a Grizzly bear… Continue reading »

Experiences must be prioritized over channels

Bogotá, July 2nd, 2019. – Latinia, financial multi-channel notification’s software vendor, unveils the results of its 11th annual report on Mobile Banking and Social Networks, highlighting ‘the importance of experiences over channels’, as well as’ the move to the back-office of artificial intelligence after its burst in the form of chatbots last year. ‘ The report analyzed the multichannel offer of 100 banks of… Continue reading »

Chatbots and biometrics point to a new wave of innovation in Latin American banking

Bogota, August 27th, 2018. – After years of stagnation, the analysis of the different technologies used by Latin American banks indicates a new outbreak of initiatives by financial institutions in the region to try to improve the customer experience, mainly via chatbots, some biometric chapters, and a considerable roll-out of new push channels. This and other conclusions have been unleashed from the Latinia Intelligentia… Continue reading »

The ‘Bank of Amazon’ will force to rethink the financial industry

Bogotá, May 3rd, 2018.- The presumed ‘Bank of Amazon’ appears today as a huge challenge that, although it is still somewhat unknown, it is not less disturbing for traditional player in the banking arena: Daniel Aguilar, VP of Latinia for Latin America, believes that “it implies a certain change in paradigm in the classic canons of how the banking industry has been operating for… Continue reading »

Latinia Grows Strong in Latin America

Bogotá, November 30th, 2017.- Latinia, the Spanish multichannel financial notification’s  software vendor, delivers its 2017 closing forecast and confirms its non-stop growth in the Latin-American region. The Catalan origin company has increased it revenue by 80% in the last 24 months and the number of its client’s portfolio in the region by 30%. Its technology is present in at least 2 of the 4… Continue reading »

It’s the Client, not the Channels!

  Bogota, July 7th, 2017. – Latinia, the software vendor of multi-channel financial notifications, unleashes the results of its 9th annual report on Mobile Banking and Social Media (Spanish) in the LatAm region, highlighting the importance of the customer in front of the channels, as well as the rise of Artificial intelligence. The report analyzed 100 banks of “The 250 Largest Banks of Latin… Continue reading »

Latin American Banks look to Social Networks after mobilizing their offer

Bogota, July 13th 2016.- “Having technically reached the ceiling in terms of the mobile banking offer in Latin America, Banks need to explore new relationship and communication channels with their customers. Social networks, particularly platforms and messaging tools, seem perfectly positioned for a new wave of digitization of financial services, “said Oriol Ros, marketing manager at Latinia, quoting the latest ‘Mobile Banking and Social… Continue reading »

Mobile banking makes progress but requires new formats for continued growth

Bogotá, July 14th, 2015. According to the 7th edition of the study ‘Latinia Intelligentia’, an annual report conducted by the Catalan software company LATINIA, mobile banking services in Latin America need to move on and adopt a new approach in order to continue evolving. Today, mobile banking services only grow through imitation between different financial institutions. Although it is true that in the last… Continue reading »

More Mobile Banking, Customer Experience, and Predictive Analytics, Strategic Priorities for Latin American Banks in 2015

Bogotá, January 27th, 2015. – According to the latest annual survey conducted by Latinia among financial institutions in Latin America and Spain, where they were asked their key strategies in 2015, “more” mobile banking, in any of its forms, followed by “Customer Experience”, ranked as top priorities and areas of investment. The survey, carried out last December suggested up to 15 areas of interest… Continue reading »