The banking sector is at a critical crossroads: it must continue driving digitalization while protecting its assets and customer trust against increasingly sophisticated threats. While technology has enhanced operational efficiency and user experience, it has also opened the door to new forms of fraud—harder to detect and capable of spreading rapidly. In this landscape, traditional […]

Regulatory compliance has become a strategic pillar for financial institutions, especially amid increasing regulatory demands and growing international pressure to prevent money laundering. In this context, AML (Anti-Money Laundering) policies are no longer just a legal obligation—they are now essential tools for protecting a bank’s reputation, ensuring operational stability, and strengthening customer trust. This article […]

Banks have always had a key advantage over many of their newer competitors — from fintech startups to big tech giants: customer trust. For decades, they’ve built strong relationships grounded in security, expertise, and regulatory compliance. But over the past 15 years, that trust has come under growing pressure because of the rapid growth of […]

The new Payment Services Directive (PSD3) is set to transform the payments ecosystem in Europe. After years of evolution since PSD2, the European Commission has developed a regulatory framework that strengthens security, improves competition, and enhances access to payment systems. Although PSD3 is still in the approval process, implementation is expected to begin between late […]

Conversational banking gives customers a fast and convenient way to interact with their bank. This has helped reduce the number of inquiries handled by call centers and cut wait times at physical branches. With the help of chatbots and virtual assistants, users can get answers to their questions, manage their accounts, or receive financial advice […]

Customer expectations have changed. Today, they expect seamless access to financial services—quickly and within the platforms they already use daily. This is where embedded finance comes in: a model that allows non-financial companies to offer payments, loans, or insurance without requiring users to interact with a traditional bank. For banks, this presents a major challenge. […]

Much of traditional banking remains stuck in reactive customer relationships. In the digital era, this approach can put both competitiveness and business growth at risk, as users increasingly seek fast, personalized solutions. If a financial institution fails to anticipate their needs, customers are likely to turn to digital banks and fintechs that do. Proactive banking […]

The financial sector is evolving faster than ever. What started as Open Banking—allowing third-party access to banking data—has expanded into a broader concept: Open Finance. Now, it’s not just about sharing banking information but enabling access to a wide range of financial data, including insurance, investments, and pensions. This shift is reshaping the way we […]

Bank branches continue to play a key role in customer service, but long wait times remain a challenge for both financial institutions and their clients. Despite the rise of digital banking, many customers still visit branches for specific transactions, leading to crowding and a less-than-ideal experience. Reducing branch traffic not only improves operational efficiency for […]

Eight years ago, Banco Industrial, the largest bank in Guatemala, took a decisive step toward innovation in customer communications. Partnering with Latinia, they transformed a traditional notification service into a modern, advanced solution that redefined the customer experience at Banco Industrial. Today, we look back to reflect on the achievements and the impact of this […]