Moment is King: Leveraging Real-time Customer Insights to Identify New Opportunities
28 de March de 2023
Today’s consumer is unpredictable and impossible to fit in a set of categories. Therefore, a linear customer journey no longer accurately reflects the dynamic nature of today’s banking consumers. Instead, financial institutions should focus on customer moments to provide value and assistance in real-time. Customer’s Life Happens Beyond Your Digital Channels Every customer is different and has their own set of needs, wants,… Continue reading »