Retail banking sales fall 10% despite digital sales boom, says McKinsey Financial Services
9 de August de 2022

How are banks dealing with the coexistence of physical and digital channels? McKinsey Financial Services analysts Sergey Khon, David Tan, Zubin Taraporevala and Ahmed Nizam answer this question in the report “Best of both worlds: Balancing digital and physical channels”, dedicated to analysing the impact on sales caused by the emergence of digital channels in retail banking. The pandemic caused by COVID-19 accelerated the… Continue reading »