The mission of LIMSP© CEP AE is to identify, in real-time, those customer operations that should be reported to the same, and to generate the corresponding multichannel notification (through our solution of delivery LIMSP© SPD or of any other digital channel content delivery solution), thus creating multiple and alternative points of contact of the financial institution with the customer, depending on your business strategy. It is a CEP (complex event processing) category product, appearing as the perfect complement for the LIMSP© SDP solution.
LIMSP© CEP AE manages the core data of the activity of your customers, converting it into business. Once the product identifies that the customer has carried out an operation (directly by way of the expense generated through a credit card consumption, or indirectly by any invoice payment), LIMSP© CEP AE initiates the process of real-time reading of all those events (arising from ATM’s, branch offices, or digital channels), filtering and capturing those that should be notified, responding to criteria and interests of the financial institution (security alerts) as well as of the customer (alerts from subscription services).
In this manner, any operation that could be susceptible to doubt or risk (an operation performed abroad or outside the normal place of residence), is analyzed by LIMSP© CEP AE and, if it fulfills certain security or business rules, is transferred to the customer (e.g. by way of LIMSP© SDP), who can then reply using the same channel through which he received the information (text message, email, Twitter’s DM, push notification, etc. …).
Why LIMSP© CEP AE?
LIMSP© CEP AE carries out, in real-time, a reading of all the events related to the activity of your customers, based upon the different information sources of the company (physical or virtual), including ATM’s, branch offices (receipts, direct debits), credit cards, or alternative channels (online and mobile). Each interaction responds to a unique and univocal moment, temporary and contextually, and is treated as such by LIMSP© CEP AE.
Using as reference the subscription rules (preference of users’ settings in the process of registration or activation ofto the service), those of business (of the financial institutionentity, business opportunities from informational notifications), or of security (activity that the entity bank may considers anomalous according to the profile and/or normal behavior of the customer), the operation is performed, in real-time, of filtering, capture and delivery, of the recently assembled content, to any delivery platform, in order to notify the customer, in multichannel form, the message created at that moment.
The mission of LIMSP© CEP AE is “simple”: to convert the day-to-day opportunities (recurring contact with customers) into something exceptional, into a unique (business) opportunity for us you and into something relevant for them.
If you want to know more details about our solution LIMSP © CEP Alert Engine or any product case study, click here.